Security Aspect of Remote Access Technology

Dan Macgregor, IT Director, MMI Hotel Group

Dan Macgregor, IT Director, MMI Hotel Group

Today, the Identity and Access Management is embracing innovation in form of increased use of biometrics, the blockchain technology used in identity management systems, IAM for cloud services, and edge computing with IoT devices. One of the megatrends in this landscape is to fully incorporate biometrics such as fingerprints, retinal scans, and facial recognition to better identify authorized users for networked systems. As an experienced decision maker, Dan Macgregor, IT Director at MMI Hotel Group, shares his insight on how Identity access management is continually growing in scope and scale, leveraging all the latest technologies

How your organization uses remote access software and what are the issues with it?

I see remote access software as a tactical tool, used by a wide range of companies to resolve application-specific requirements. In today’s connected world, employees and clients need access to all of their company’s applications and data where ever they are. There appear to be specific trends that are driving the demand for remote access software, like “bring your own device” and the need to resolve customer application issues in real-time successfully have driven the necessity of such productive software. The remote access software is enabling employees of different departments to collaborate and share data in different process-related tasks.

As an IT director, my vision is to improve employee capabilities, deliver quality customer experience and maintain a competitive advantage. To achieve this, digital resources are shared with all the workforce, partners and customers that Traditionally only IT help agents used. Today, the increasing need to stay connected for various business process, made remote access tools highly encrypted and publically available. Many IT directors are devising new working models to improve efficiency, reduce risk and costs by making remote access strategy a standard operating mode according to their organizational requirements. Moreover, due to such advancements, employees, even at entry level, are expected to be aware of all digital resources. The remote access software allows employees the flexibility to work from different locations or time schedules and also address business critical issues, like server maintenance, virus removal and back up.

Though it allows the workforce to proficiently execute their tasks without wasting hours on transit from their house to office, organizations are emphasizing that their employees attend offices at least twice a week, to make them aware of latest opportunities for their growth and improve relationships between the colleagues.

How do you see the Remote Service technology evolve since its entry into the market?

While Remote Access technology has gained speed and developed higher encryption levels, a major issue that still needs to be addressed is security features as hackers capabilities are also developing. Though a few major companies recently reported massive data breaches by accessing remote service, organizations are ready to include remote employees into their payroll to compensate for the scarcity of talent. Companies need to create new security policies and regulations for both office visiting and also remote employees, and also restrict their access to sensitive data files by using the latest security tools and technologies like blockchain, full end-to-end encryption and multi-factor authentication.

What is your approach when it comes to picking the right solution for your organization?

File sharing is the most important aspect for employees to collaborate and complete their tasks appropriately. Any vendor who can provide customized solutions based on their clients working methodology will have a competitive power over the market. Whether they are licensing it or selling it, the most essential aspect of delivering remote access software is after purchase maintenance service, troubleshooting and providing updates on regular intervals to enhance its capabilities along with multi-factor authentication. Vendors must further offer training sessions for employees to reap benefits from their platform.

How to keep up with the latest technological innovations and trends?

Technology is something which is evolving at exponential speeds, such that yesterday’s technologies like a pager are something we laugh about. From wired to wireless communication, people’s way of working has tremendously changed. Technology is making its mark in almost every industry. The multiple technologies like IoT and artificial intelligence are increasing the data collected, and in case of the education industry, the remote access service is allowing them to share lesson plans, projects, provide online classes and also conduct exams to certify their students. Industries are very open to technology and are finding new tools to enhance their productivity. The best aspect of remote service technology is in providing employees the freedom to have work-life balance.

One must understand the potential benefits of the ever-developing technology and also potential threats that come with them. It is not just possible for any company to just keep working with their traditional methodologies and expect growth, but security is also an essential aspect. Companies must not deploy new software just because it is the latest trend in the market. They must instead test any new piece of software more proactively under multiple threat stimulations for its critical features or scrap it out if there are any significant inconsistencies not suitable for the organization. Approaching a trusted vendor to get the software and also hiring a third party vendor to monitor or record for any vulnerability is probably the best way to reap the core benefits of the software and also safeguard the organization’s sensitive data, intellectual property, and financial assets.

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